Who is responsible for shipping my order?

We offer shipping services for our cacao and chocolate products to addresses within Costa Rica. These orders are fulfilled directly by La Iguana Chocolate.

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We offer shipping services for our merchandise products to addresses Worldwide. These orders are fulfilled by a partner company.

When will I get my order?

For orders directly fulfilled by La Iguana we strive to process and ship all orders within 3 business days of receiving payment, excluding holidays and weekends. We ship using the Costa Rican postal service.

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For orders fulfilled by our partner company it usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

How much will shipping cost?

Shipping costs will be calculated and displayed during the checkout process. The shipping cost may vary based on the weight, dimensions, and destination of the package.

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Where will my order ship from?

All chocolate products will ship from Costa Rica.

We work with an on-demand order fulfillment company with facilities worldwide to ship our other products!

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. If you have any questions about your tracking or shipment, drop us a line at laiguanachocolate@gmail.com

My order hasn't arrived, what should I do?

We are not responsible for any delays, damages, or losses that may occur during shipping. However, we will assist you in resolving any issues with the shipping carrier to the best of our ability.

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Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Check that the courier hasn't left the package with a neighbour.

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If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at laiguanachocolate@gmail.com with your order number.

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I received a wrong/damaged product, what should I do?

To help us resolve this for you quickly, please email us at laiguanachocolate@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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